Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

How are your products crafted?

Every item at The Artisan's Bottega is handcrafted by skilled artisans using traditional techniques and sustainable materials to ensure unique, high-quality pieces for your home.

What is your shipping policy for fragile items?

We take extra care in packaging our home goods. All fragile items are double-boxed and insured. Standard shipping typically takes 5-7 business days within the continental United States.

Can I return a custom-made piece?

While we accept returns on most stock items within 30 days, custom-made or personalized home commissions are final sale unless they arrive damaged or defective.

Do you offer international shipping?

Yes, we ship our artisan collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How should I care for my handmade wooden and ceramic goods?

Each order includes a specific care guide. Generally, we recommend hand-washing ceramics and periodically oiling wooden items with food-safe mineral oil to maintain their luster.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for larger home investments.